Frequently Asked Questions
LAST UPDATE: SEPTEMBER 2019
Products and Purchase
What is Augmented Reality?
The product I received is not what I ordered
I’m interested in your product. Could you please tell me which cards are still available?
Can I get a refund?
How do I return an item?
What is the cancellation policy?
Do you have any items on sale?
Where do you ship your products from?
How do I place an order on the website?
Is there a way to try the cards before purchasing?
Do you have any videos for all the products?
I want to help promoting your brand, can you send me a package of all your product lines for free?
Any plan on adding more language options to your apps?
Can I get more information about the HoloPrism? Where can I buy one?
Where can I purchase Octagon Studio's VR & AR Glasses?
Where is my serial number?
Do you have in-store displays?
My serial number is lost, damaged, or has been registered 3 times in previous devices.
Can I order from Whatsapp, Facebook, Line, or Instagram?
Can I have a promotion code or educational discount for my school?
How to reuse a serial number that has been registered on 3 devices?
Can we use the same card pack for multiple gadgets?
Shipping and Delivery
Do you offer international shipping? How much is the shipping cost?
Is there any country, city, or area you cannot deliver to?
What if I am not at home when the package arrives? Where is my tracking number?
Can you speed up the delivery?
Do you deliver on weekends and holidays?
Can I schedule the date of delivery?
I can’t track my order on courier tracking page.
Do you do drop shipping?
How can I be an official reseller?
Is it okay to give away remaining product stocks as gifts on social media platforms?
Can I add or change the sound of your animated 3D models or AR experience?
If I want to make an AR T-Shirt with your Wear 4D+ app, would a T-Shirt with glow-in-the-dark image work with the app?
How can we improve the existing 4D animation that we have chosen earlier?
We have faced errors (not identifying the image, etc.) while we were using the app. Then it was solved by turning off and on the app. Is it normal?
Is it possible to get the link for another device with different UDID?
Rough estimation for the cost.
Rough estimation for the development time.
Will there be any additional cost/charge for the changes/corrections?
When we choose different designs from different themes such as Dinosaur and Occupation series, will consumers be able to see the 4D animation via a single app which is Wear 4D+?
How many designs/ready 3D animation do you have from which we can choose to print on the t-shirts?
- Space 4D+ that contains 38 objects, while Dinosaur 4D+ contains 20 characters.
- Cars 4D+ features 26 automobiles, while Humanoid 4D+ contains 6 objects.