What is Augmented Reality?
Augmented Reality (AR) is a technology which enhances the user’s reality by superimposing digital information in the form of images, videos and 3D objects. This additional layer of digital information is imposed and displayed through the use of a visual output display, which is often in the form of a smartphone or a similar device. As a result, the user’s immediate environment is augmented and enhanced.
The product I received is not what I ordered
We truly apologize for the incorrect product(s) that you received. We will make it right. Could you please send us a photo of the product along with your contact details to firstname.lastname@example.org? We would replace the product(s) with a correct one.
I’m interested in your product. Could you please tell me which cards are still available?
You can check the availability of our cards through our webstore, select your country of residence and you will be automatically redirected to a page where you can purchase our products.
Can I get a refund?
Could you please provide an explanation of why you would like to get a refund via e-mail to email@example.com
? The refund process will take 2-3 business days after we have received your account details.
How do I return an item?
For returning the product please check our return policy here
. We would appreciate it if you could explain your reason for returning our products by e-mail to firstname.lastname@example.org
. We will try our best to provide a satisfying solution for you.
What is the cancellation policy?
To cancel your order, please send an e-mail to email@example.com along with your Order ID. Kindly note that paid items cannot be cancelled.
Do you have any items on sale?
Sales and promotions vary from stockist to stockist. Please visit this link
to find our stockist in your area.
Where do you ship your products from?
Unless your're purchasing from our official distributors' webstores, we will ship from Indonesia or Ireland depends on product availability in both warehouses.
How do I place an order on the website?
Click on the Shop button on the top right corner of your screen.
Is there a way to try the cards before purchasing?
Yes, we have free sample cards for each of our 4D+ flashcards. Simply visit the 4D+ Flashcards section on the Products & Services tab and click on the sample download button for each product.
Do you have any videos for all the products?
Yes, we do. We have numerous videos about our products including How-to videos and new launches that you can see on our youtube page through this link
I want to help promoting your brand, can you send me a package of all your product lines for free?
We’re sorry, but we do not send out free flashcards unless we have a mutual interest to become business partners. However, we do offer bulk purchase option starting from 300 packs of cards with special price. Please contact our customer service at firstname.lastname@example.org
for more information and assistance on bulk purchase.
Any plan on adding more language options to your apps?
We are working on integrating as many languages as we can onto our apps. However we prioritize the languages of countries where we have active distributors, so that we may support and boost their sales performance.
Can I get more information about the HoloPrism? Where can I buy one?
Holoprism is a holographic projector which allows the user to project the characters from Octagon Studio Augmented Reality Flashcard series into the real world in 360 degree viewing angle. You can summon the animals, dinosaurs, and space objects from Octagon Animal 4D+, Dinosaur 4D+, and Space 4D+ apps to the real world! It is currently available only for Asia market and for countries that do not need CE certification.
Where can I purchase Octagon Studio's VR & AR Glasses?
The Octagon VR Luna has been discontinued and will no longer be available for purchase, whilst Octagon AR Titan is still a prototype only.
Where is my serial number?
Your serial number is located on the instruction card inside all of our flashcards' series. One serial number can be used for registering up to 3 devices.
Do you have in-store displays?
Yes, we do provide a display stand design for stockists and retail partners to display our products in stores. We also use point of purchase display with a small screen to make the cards stand out and eye-catching.
My serial number is lost, damaged, or has been registered 3 times in previous devices.
No worries! We can help to reset the serial number for you, so that you can register the same serial number to your devices. Please bear in mind that 1 serial number can be used on maximum 3 devices. For lost or damaged serial numbers, please send us an email to email@example.com with your card line (Space, Animal, etc) and your serial number.
Can I order from Whatsapp, Facebook, Line, or Instagram?
Sure you can. Feel free to reach us on:
- Whatsapp: +62 81224405656
- Facebook: Octagon Studio
- Instagram: @octagonstudio
- Twitter: @octagon_studio
- LINE: @octagonstudio
- BBM: D01292A4
- Email: firstname.lastname@example.org
Can I have a promotion code or educational discount for my school?
Unless there is a special promotion, we cannot give you discounted price for the cards. However, you can get additional serial numbers for school use based on the amount of cards you purchase.
Procedure: Official Letter from school, signed by person in charge of the institution.
4D Flashcards School package:
- Get 10 serial numbers for 5 packs of flashcards
- Get 20 serial numbers for 10 packs of flashcards
- Get 35 serial numbers for 15 packs of flashacrds
- Get 70 serial numbers for 20 packs of flashcards
*) This policy may vary among distributors
How to reuse a serial number that has been registered on 3 devices?
Tap the ‘Tools’ button on the app, tap ‘Registration’, and tap ‘Deauthorize’. Your serial number will be deauthorized from the device you are using and is available for registration on one other device.
Can we use the same card pack for multiple gadgets?
Yes, you can. One serial number is available to be registered on 3 devices.